Privacy Policy

At Recognia Edu, we collect information that helps us provide you with the best possible learning experience in 3D modeling for video games. We're transparent about what we collect and why.

When you create an account or enroll in our courses, we collect personal information such as your name, email address, and contact details. This information is essential for course delivery, communication, and account management.

• Personal identification information (name, email address, phone number)
• Educational background and skill level information
• Course progress and completion data
• Payment information (processed securely through third-party providers)
• Technical information about your device and internet connection
• Usage data and learning analytics to improve our platform

Your information serves specific purposes that directly benefit your learning experience. We don't use your data for unrelated commercial purposes or share it unnecessarily.

Course delivery is our primary focus. We use your information to provide access to learning materials, track your progress, and offer personalized recommendations. Your learning analytics help us understand which teaching methods work best.

• Delivering course content and tracking your educational progress
• Communicating about course updates, new offerings, and important announcements
• Processing payments and managing your account subscriptions
• Providing technical support and troubleshooting assistance
• Improving our platform based on user feedback and usage patterns
• Ensuring platform security and preventing unauthorized access

We also use aggregated, non-personal data to understand trends in 3D modeling education and to develop better learning resources for our entire community.

We're selective about sharing your information. Most of our data sharing involves trusted service providers who help us deliver our educational services effectively.

Payment processing requires sharing necessary information with secure payment providers. We work with established companies that maintain high security standards and comply with international payment regulations.

• Payment processors for secure transaction handling
• Cloud storage providers for course content and user data
• Email service providers for course communications
• Analytics tools to understand platform usage (with anonymized data)
• Technical support tools for troubleshooting and customer service

In rare cases, we may share information if required by law or to protect the safety and security of our platform and users. We'll notify you of such situations when legally permitted.

You have significant control over your personal information. We believe in empowering users with clear choices about their data and privacy settings.

You can access and update most of your personal information directly through your account settings. For more complex requests or data that isn't directly accessible, you can contact our support team.

• Access your personal data and see what information we have about you
• Update or correct inaccurate information in your account
• Delete your account and associated personal data
• Opt out of marketing communications while maintaining course updates
• Request a copy of your data in a portable format
• Restrict certain types of data processing

If you're located in the European Union, you have additional rights under GDPR. Greek data protection laws also provide specific protections for residents, and we comply with all applicable local regulations.

To exercise these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process.

Protecting your information is a top priority. We implement multiple layers of security to safeguard your personal data and learning records.

Our technical security measures include encryption, secure servers, and regular security audits. We also train our team on data protection best practices and limit access to your information on a need-to-know basis.

• SSL/TLS encryption for all data transmission
• Secure cloud storage with encrypted databases
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection and privacy
• Incident response procedures for potential security breaches

While we take extensive precautions, no system is completely immune to security risks. We continuously monitor for threats and update our security measures as new technologies and best practices emerge.

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Course progress and learning data are typically retained for the duration of your account plus several years afterward, allowing you to resume your learning journey if you return to the platform.

• Account information: Retained while your account is active plus 3 years
• Course progress data: Retained for 5 years after course completion
• Payment records: Retained for 7 years for legal and tax purposes
• Support communications: Retained for 2 years after resolution
• Marketing preferences: Retained until you opt out or account deletion
• Technical logs: Typically retained for 90 days

When you delete your account, we begin the process of removing your personal information from our systems. Some information may be retained in anonymized form for analytical purposes or as required by law.

You can request immediate deletion of specific information by contacting our support team. We'll honor these requests while ensuring we meet any legal obligations for record keeping.

As an educational platform serving students globally, we sometimes transfer data internationally to provide our services effectively. We ensure these transfers meet strict privacy and security standards.

Our primary data processing occurs within the European Union, providing strong privacy protections. When we transfer data outside the EU, we use appropriate safeguards such as standard contractual clauses and adequacy decisions.

• EU-based primary data processing for European students
• Standard contractual clauses for international transfers
• Adequacy decisions for transfers to countries with strong privacy laws
• Regular review of international transfer practices
• Compliance with Greek and EU data protection regulations

We regularly review our international data transfer practices to ensure they remain compliant with evolving privacy laws and provide the highest level of protection for your information.

We use cookies and similar technologies to enhance your learning experience and understand how our platform is used. These technologies help us provide personalized content and improve our services.

Essential cookies are necessary for basic platform functionality, such as maintaining your login session and remembering your course progress. These cookies are automatically activated when you use our platform.

• Essential cookies for login and course access
• Performance cookies to understand platform usage
• Functional cookies for personalized learning experiences
• Analytics cookies to improve our educational content

You can control non-essential cookies through your browser settings or our cookie preference center. Disabling certain cookies might limit some platform features, but core learning functionality will remain available.

We periodically update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through multiple channels.

Minor updates might be posted directly to this page with an updated "last modified" date. For major changes that affect how we handle your information, we'll send email notifications and may require your acknowledgment.

• Email notifications for significant policy changes
• Platform notifications when you log in
• Updated "last modified" date for all revisions
• Archive of previous policy versions available upon request

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our platform after policy updates indicates your acceptance of the changes.